Inspiring Leaders

engage your people - manage millennials - happier customers
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The best leaders don’t shout

How to engage your people, manage millennials and get things done.

In The Best Leaders Don’t Shout five time CEO Bruce Cotterill shares the lessons he learned fixing broken businesses and rebuilding shattered teams. In this jargon free book and enlightened pathway to improving business performance, Bruce tells memorable stories and shares simple tools, lists and templates, summaries and questions that will help everyone from CEOs to team leaders to build better workplaces, more engaged teams, and happier customers.

Once you read this book, you’ll want a copy for each and every person on your leadership team. Your people will thank you, and so will your customers, and bank manager.

This is a very powerful book filled with laser-focused insights on how to lead an organisation to great success. It is one of the few business books I would consider a must read.

John Spence – USA Top 100 Business Thought Leader

3000 copies sold – Do you aspire to be a better leader? 

purchase your copy today.

keynote, conference And public speaking

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About Bruce

About Bruce

Inspiring leaders and managers to build champion teams and customers for life.

As a five time CEO and current Company Chairman and Director, Bruce is a proven transformation leader with extensive experience across a range of industries including real estate, media, financial services, technology and retail. He is a passionate leader of change, and he believes that better leadership is critical to improving business performance through people.

His various achievements include:

  • Led real estate giant Colliers out of the 1990’s property recession;
  • In six months took a single product from losing $600,000 per year to a $2.2 million profit;
  • Also led Kerry Packer’s ACP Media, and iconic NZ company Canterbury International;
  • Oversaw the largest debt restructure in NZ corporate history – $1.8 billion at Yellow Pages Group;
  • Has made over 1,500 speeches and presentations in NZ, Australia, Asia, UK and USA.

Bruce is now a professional director with a portfolio comprising six boards, is a highly regarded advisor to business leaders, and is one of Australasia’s leading conference keynote speakers.

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    His understanding of our business, and awesome sense of humour made his presentation engaging and entertaining. Attendees rated him the best they have heard to date!
    Turusha Naidoo, National Events Manager ANZ Bank
    Once in a decade a business "How To" book comes along that really breaks the mould, and here it is. Cotterill knows the game and with skill and inside knowledge provides a perfect guide through the pitfalls of management and leadership. The Best Leaders Don't Shout nails the course … it is a sheer delight. Cotterill has indeed been there and done most of it. His writing is concise and razor sharp and it reads like a novel, a guide book and a mentor to your business ambition. Don't miss out.
    Sir Bob Harvey, Former Mayor, Waitakere City, New Zealand, Author, Professional Director 
    Had the hardest spot of the conference and lifted everyone. He is a true pro – ability to read the audience and adapt accordingly. Scored amazingly high on feedback forms. Would HIGHLY recommend. Loved him. Our delegates rated him 10 out of 10, which doesn’t happen very often!
    Melanie Middleditch, Events and Sponsorship Manager Professionals Real Estate Group
    Bruce is an inspiring and engaging speaker who can tailor his vast depth of experience to add real value to your business and your challenges. Bruce has added real value to our team, and inspired change to move from good to great. His ability to challenge current thinking in a way that allows people to discover their own solutions has been really beneficial.
    Rodney King, General Manager Retail and Business Banking ANZ Bank
    It’s not often that you get a speaker who connects with everyone in the audience from 25 to 65 years old and ranging from small business owners to senior corporate managers. If this is what you are after, Bruce is your man. Ranging from leadership to management, managing millennials and sharing entertaining and thought provoking anecdotes Bruce nailed it. If you haven’t yet had Bruce as a keynote speaker you have a treat in store.
    Dave Hooker, Executive Director Association of Convenience Stores
    Bruce Cotterill has walked the walk and he has now very ably talked the talk. This book clearly identifies that excellence in business is a journey and not a destination. He has cleverly guided the reader down the leadership highway regardless of where they are commencing their trip. Bruce has considerable experience across a broad range of platforms and I found his ideas, examples and guidance insightful and, most importantly, practical. This book is a compelling read and there is something valuable in here for everyone, no matter what your experience or background may be. I am confident that it will provide added clarity and focus to your planning and help you with your leadership journey no matter how far down that road you are.
    Colonel (Retired) Jim Blackwell, ONZM, NZSAS, CEO Kauri Group Companies
    Brilliant Masterclass. The most engaging and tangible 2 day course I have attended. Bruce has given me some useful ideas and processes which all make sense without complexity. This will absolutely help me connect the dots to lead a successful team. If you want to achieve what you want to achieve, Bruce will make it happen!
    Michael Edmonds, Regional Manager Business Banking ANZ Bank
    I read 50+ business books a year and in my humble opinion this is one of the best. Right up there with Dale Carnegie and Jim Collins. I am going to buy a copy for each of my SLT and we will use the framework as a catalyst for our strategy planning and execution in 2019
    Dean Addie, CEO EIS Automation and Electrical
    The impact of Bruce’s material was so significant on me and my business that I purchased 600 copies and sent them to my clients.
    James Collins, Managing Director Bluesky Wireless

    Bruce Cotterill’s Blog

    Six Simple Steps to get More Women on Boards

    Six Simple Steps to get More Women on Boards

    by | Jan 30, 2018 | General, Leadership, Reflections

    I just did a Google images search. I typed “Board of Directors” into the search line. Immediately, as we have come to expect, my screen lit up with hundreds of photos. In this case the photos are of men in suits. They are mostly sitting around oversized tables or standing in line posing for the Company photo. Oh, and occasionally, there is a woman. I then went to my favourite photos site and searched “Women on Boards”. Guess what came up? Surfing pictures.

    Five Ways For Businesses To Prepare For The Next Financial Crisis

    Five Ways For Businesses To Prepare For The Next Financial Crisis

    by | Nov 6, 2018 | Leadership

    There are signs that the next financial crisis may be looming. Bruce Cotterill offers 5 simple steps to help you and your business to prepare.

    1. Do you have the right people?
    2. Keep your external advisers close
    3. Make sure your customers feel valued
    4. Listen to those at the coalface
    5. Invite and listen to feedback – even when it hurts.

    First Day Blues? Not Here!

    First Day Blues? Not Here!

    by | Apr 23, 2018 | Blog, Leadership, People Management

    Yesterday my daughter started her first real job.  She’s 21 and is in the final throes of her business degree.  For as long as I can remember, all she’s ever wanted to do is work in advertising.  She’s majoring in Advertising and Marketing.  She’s done ok.  She’s...

    8 Great Questions to start a conversation with your customers.

    8 Great Questions to start a conversation with your customers.

    by | Apr 30, 2015 | Customer Experience, Leadership

    Last week I sat with a small management team at a software company, discussing their plans. These people are moderately successful but are wanting to take their business to another level. Like many mid sized business entrepreneurs, they are not sure how to do so.

    It began quite simply! I asked, “what do you think your clients think of you?” For the first time, the room went silent. Not because their client relationships are bad, but because they didn’t know.