by Bruce Cotterill | Jul 20, 2020 | Blog, Customer Experience, Leadership, Reflections
On the surface, there appear to be plenty of success stories in the aftermath of the Covid-19 lockdown. As a nation, we are back into the full swing of things at work, unlike many of our trading partners who are either continuing or returning to full or partial...
by Bruce Cotterill | Jul 6, 2020 | Blog, Leadership, People Management, Reflections
I often get asked to help some of our younger people. The call can come from a parent whom I know or from someone in business who recommends me as a person worth speaking to. Every now and then I get an approach from the young person themselves. As a result, I seem to...
by Bruce Cotterill | Jun 21, 2020 | Blog, Business, Leadership, Reflections
Somewhere in the distant fog of my memory is a dim recollection of the highlights of my high school years. Some memories stand out. Others less so. One piece of nostalgia that is easy to overlook was my attendance at Economics class. I was in what was then called the...
by Bruce Cotterill | Jun 8, 2020 | Blog, Business, General, Reflections
It’s been good to be out and about again. And I can’t help but observe the way people in business are going about things. I saw someone the other day who reminded me of the way things were done many years ago. It made me think. He was in a selling role in a retail...
by Bruce Cotterill | May 17, 2020 | Blog, People Management, Reflections
There seems to be plenty of commentary predicting the ‘death of the office’. This, of course, has come as a result of the new ‘work from home’ regime that has seen many of us remain busy and effective without having to go to work each day. We have been able to sit in...
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