by Bruce Cotterill | Jan 30, 2018 | General, Leadership, Reflections
I just did a Google images search. I typed “Board of Directors” into the search line. Immediately, as we have come to expect, my screen lit up with hundreds of photos. In this case the photos are of men in suits. They are mostly sitting around oversized tables or...
by Bruce Cotterill | Jan 1, 2018 | Customer Experience
Recently we completed a home renovation project. As part of the process, we decided to install a new Spa Pool. I thought that buying a spa pool, or hot tub as some people call it, would be a straightforward process. I had heard of an international manufacturer...
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