by Bruce Cotterill | Jul 20, 2020 | Blog, Customer Experience, Leadership, Reflections
On the surface, there appear to be plenty of success stories in the aftermath of the Covid-19 lockdown. As a nation, we are back into the full swing of things at work, unlike many of our trading partners who are either continuing or returning to full or partial...
by Bruce Cotterill | Jul 6, 2020 | Blog, Leadership, People Management, Reflections
I often get asked to help some of our younger people. The call can come from a parent whom I know or from someone in business who recommends me as a person worth speaking to. Every now and then I get an approach from the young person themselves. As a result, I seem to...
by Bruce Cotterill | Jun 21, 2020 | Blog, Business, Leadership, Reflections
Somewhere in the distant fog of my memory is a dim recollection of the highlights of my high school years. Some memories stand out. Others less so. One piece of nostalgia that is easy to overlook was my attendance at Economics class. I was in what was then called the...
by Bruce Cotterill | Apr 15, 2020 | Blog, Leadership, People Management, Reflections
As business owners and managers, many of us are trying to understand what the new ‘post Covid 19’ economy will look like. There are plenty of discussions about what the future might have in store and we are already starting to see evidence of difficult discussions....
by Bruce Cotterill | Mar 16, 2020 | Blog, Leadership
It’s not until it all stops that you have a moment to think about it. When the market is booming, everyone is happy and upbeat. People are positive and those in decision-making roles are comfortable. Life is good. I remember the lead up to the GFC. One of the things...
by Bruce Cotterill | Mar 2, 2020 | Blog, Customer Experience, Leadership
Like many of us, I travel a lot. Most of my movements are related to my work. I might jump on a plane for a holiday a couple of times a year as well. Because of my travel schedule, I used to catch a lot of taxi’s. Typically, I will drive to my home airport, but when I...
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