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Businesses must remind customers they exist

Businesses must remind customers they exist

by Bruce Cotterill | Jul 20, 2020 | Blog, Customer Experience, Leadership, Reflections

On the surface, there appear to be plenty of success stories in the aftermath of the Covid-19 lockdown. As a nation, we are back into the full swing of things at work, unlike many of our trading partners who are either continuing or returning to full or partial...
The graduates are alright – with some help

The graduates are alright – with some help

by Bruce Cotterill | Jul 6, 2020 | Blog, Leadership, People Management, Reflections

I often get asked to help some of our younger people. The call can come from a parent whom I know or from someone in business who recommends me as a person worth speaking to. Every now and then I get an approach from the young person themselves. As a result, I seem to...

Recent Posts

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