by Bruce Cotterill | Apr 2, 2018 | Customer Experience, Leadership
Earlier this month I spent some time with a team of senior Sales Executives and their Sales Managers. The purpose of the session was this: they had been losing big ‘new business’ pitches, so we decided to review the business development process from brief to pitch. ...
by Bruce Cotterill | Mar 19, 2018 | Leadership, People Management
No one is more pleased than me to see the developing debate about the effectiveness (or lack thereof) of what has become known as the annual performance review and ranking process. Most recently market heavyweights such as Accenture, Deloittes and Microsoft are...
by Bruce Cotterill | Mar 5, 2018 | Leadership
I remember an old wise crack that went like this: Question: “What’s the biggest change in accounting in the last 40 years?” Answer: “Air conditioning.” Whilst I think that’s unfair, it illustrates a point that the profession does have challenges aplenty.As the...
by Bruce Cotterill | Feb 19, 2018 | Leadership, People Management
Stepping into a new leadership role Having just returned from holiday, I was surprised to get a call from a former client. His purpose in calling me was quite straightforward. He had been appointed to a new senior management role with one of the big four banks. It is...
by Bruce Cotterill | Jan 30, 2018 | General, Leadership, Reflections
I just did a Google images search. I typed “Board of Directors” into the search line. Immediately, as we have come to expect, my screen lit up with hundreds of photos. In this case the photos are of men in suits. They are mostly sitting around oversized tables or...
by Bruce Cotterill | Jan 1, 2018 | Customer Experience
Recently we completed a home renovation project. As part of the process, we decided to install a new Spa Pool. I thought that buying a spa pool, or hot tub as some people call it, would be a straightforward process. I had heard of an international manufacturer...
by Bruce Cotterill | Dec 4, 2017 | Leadership, People Management
We hear plenty of talk about the need for managers to improve their communication. However, a lot of people in leadership roles don’t know how to do that. So whether you have 8 people or 8,000, here’s six simple things you can do to improve the quality of...
by Bruce Cotterill | Nov 30, 2017 | Leadership, Reflections
I was back in my hometown on the weekend. I drove past the Port. There they were, stacked high and waiting. Thousands of them. Mammoth things. Ready for export. Logs. Logs with the bark on. Not kitset houses, or high value timber furniture, or containers of...
by Bruce Cotterill | Apr 22, 2016 | General, Reflections
I think we live in the best place in the world. The climate, mountains, lakes and beaches mean that nature has served us well. The natural beauty of New Zealand is up there with the best on earth. We are a friendly, proud and aspirational people, and that’s good...
by Bruce Cotterill | Mar 3, 2016 | Reflections
Last week I was in Christchurch. At the end of my visit I caught a cab from the city to the airport. Nothing unusual in that I hear you say. I caught a Gold Band taxi. I started using them a couple of years ago after I got ripped off by one of the blue bubble...
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