by Bruce Cotterill | Mar 16, 2020 | Blog, Leadership
It’s not until it all stops that you have a moment to think about it. When the market is booming, everyone is happy and upbeat. People are positive and those in decision-making roles are comfortable. Life is good. I remember the lead up to the GFC. One of the things...
by Bruce Cotterill | Mar 2, 2020 | Blog, Customer Experience, Leadership
Like many of us, I travel a lot. Most of my movements are related to my work. I might jump on a plane for a holiday a couple of times a year as well. Because of my travel schedule, I used to catch a lot of taxi’s. Typically, I will drive to my home airport, but when I...
by Bruce Cotterill | Feb 17, 2020 | Blog, Leadership, People Management
We seem to be spending more and more time in meetings. Despite technology enabling us to do more work away from the office or the job, meetings remain the place where things are meant to happen. This time of the year is as bad as it gets for meetings. There are new...
by Bruce Cotterill | Feb 2, 2020 | Blog, Leadership, People Management
By now most of us have our feet back under the desk and the holidays are rapidly becoming a distant memory. Our skin is a bit browner, and our new year’s resolutions have been stated and subsequently abandoned. During the break, we might have even thought about...
by Bruce Cotterill | Dec 8, 2019 | Blog, Leadership
Like many of us, I spend too much time sitting at airport lounges. Usually, like most people, the travel is for business purposes. I heard someone say once that the only exciting business trip was the first. I suspect we all feel that way sometimes. So, I was sitting...
by Bruce Cotterill | Nov 25, 2019 | Blog, Leadership, People Management
I was recently involved in a Board Appointment Panel for a voluntary organisation. In the lead up to the interviews, I received an email from a sponsoring party regarding the process we were about to engage in. The email implored me to keep in mind that the...
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