by Bruce Cotterill | Aug 13, 2018 | Leadership
The character of an organisation will usually reflect the character of the person or people leading it. Fletcher Building is no exception. I never met the recently departed CEO, but a lot of people I know did. From my vantage point, particularly as a supplier to the...
by Bruce Cotterill | Jul 23, 2018 | Customer Experience, Leadership, People Management
Have you ever noticed how Air New Zealand, once we’re all crammed into the cabin and ready to go, takes great delight in telling us about the various awards they’ve won recently? But business is about outcomes, not awards. I refer to this because I find...
by Bruce Cotterill | May 6, 2018 | Leadership, People Management
It is the biggest and busiest week of your life. The week when your first child is born. Twenty years ago I had that moment, except that my busiest week happened threefold. Firstly we finished the renovations on the house just in time for baby to arrive. Secondly, my...
by Bruce Cotterill | Apr 23, 2018 | Blog, Leadership, People Management
Yesterday my daughter started her first real job. She’s 21 and is in the final throes of her business degree. For as long as I can remember, all she’s ever wanted to do is work in advertising. She’s majoring in Advertising and Marketing. She’s done ok. She’s...
by Bruce Cotterill | Apr 2, 2018 | Customer Experience, Leadership
Earlier this month I spent some time with a team of senior Sales Executives and their Sales Managers. The purpose of the session was this: they had been losing big ‘new business’ pitches, so we decided to review the business development process from brief to pitch. ...
by Bruce Cotterill | Mar 19, 2018 | Leadership, People Management
No one is more pleased than me to see the developing debate about the effectiveness (or lack thereof) of what has become known as the annual performance review and ranking process. Most recently market heavyweights such as Accenture, Deloittes and Microsoft are...
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