by Bruce Cotterill | Sep 10, 2015 | Leadership, People Management, Reflections
A few years ago I presented the keynote address at a major international conference being held in New Zealand’s North Island. Throughout the presentation there was a woman standing at the back of the large theatre that was already 600 people deep. Mid 40’s perhaps. ...
by Bruce Cotterill | Sep 5, 2015 | Reflections
I’m not a politician – and that will become apparent. But perhaps business people should handle this situation anyway. It’s time for cool heads and a measured response. I refer to the crisis in the Middle East and now Europe. For a long time we have talked...
by Bruce Cotterill | Aug 18, 2015 | Leadership
Earlier this month, I was asked to get involved in a sales transaction that was at risk of falling over. By the time I arrived it had fallen over. We’re trying to resurrect it. It’s a decent sized deal – over $50 million. The reason it fell over is really...
by Bruce Cotterill | Jul 27, 2015 | Leadership, People Management
“Your assets go out the door at 5:00pm” the old cliché goes! With the ever-increasing focus on service-orientated businesses, the phrase becomes more and more real every day. Sadly the importance of those assets is not always recognised. Managers don’t seem to...
by Bruce Cotterill | Jul 26, 2015 | Leadership
Last week I had an interesting discussion with one of my consultancy clients. He’s a terrific guy, highly entrepreneurial, and very successful. Like a lot of entrepreneurs he has lots of big ideas. He was discussing his latest one when I pulled him up and said,...
by Bruce Cotterill | Jul 17, 2015 | Leadership
Last week it happened again. I continue to be amazed by how little is understood about the importance of leadership in the management of businesses. During the last 20 years I have walked into more than 200 companies as an executive, consultant, advisor, client or...
by Bruce Cotterill | Jun 30, 2015 | Leadership
Change programmes come into Companies in various guises. Some are a result of a missed opportunity or missed target. Others the result of acquiring or being acquired. Some, simply through product changes or new personnel. At the extreme end are those forced as a...
by Bruce Cotterill | Apr 30, 2015 | Customer Experience, Leadership
Last week I sat with a small management team at a software company, discussing their plans. These people are moderately successful but are wanting to take their business to another level. Like many mid sized business entrepreneurs, they are not sure how to do so. It...
by Bruce Cotterill | Feb 20, 2015 | Reflections
In 1982 McKinsey consultants Tom Peters and Bob Waterman wrote “In Search Of Excellence”. Many regard it as one of the most influential business books of all time. It also launched Peters as one of the world’s pre-eminent business management “gurus”. He’s since...
by Bruce Cotterill | Jul 10, 2014 | Reflections
This week we have had the news that yet another civic authority is in financial strife after years of mismanagement, excessive borrowing and living above its means. Only this time, it’s not some far flung district hidden away in the depths of California, or an...
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