by Bruce Cotterill | Jan 1, 2018 | Customer Experience
Recently we completed a home renovation project. As part of the process, we decided to install a new Spa Pool. I thought that buying a spa pool, or hot tub as some people call it, would be a straightforward process. I had heard of an international manufacturer...
by Bruce Cotterill | Dec 4, 2017 | Leadership, People Management
We hear plenty of talk about the need for managers to improve their communication. However, a lot of people in leadership roles don’t know how to do that. So whether you have 8 people or 8,000, here’s six simple things you can do to improve the quality of...
by Bruce Cotterill | Nov 30, 2017 | Leadership, Reflections
I was back in my hometown on the weekend. I drove past the Port. There they were, stacked high and waiting. Thousands of them. Mammoth things. Ready for export. Logs. Logs with the bark on. Not kitset houses, or high value timber furniture, or containers of...
by Bruce Cotterill | Apr 22, 2016 | General, Reflections
I think we live in the best place in the world. The climate, mountains, lakes and beaches mean that nature has served us well. The natural beauty of New Zealand is up there with the best on earth. We are a friendly, proud and aspirational people, and that’s good...
by Bruce Cotterill | Mar 3, 2016 | Reflections
Last week I was in Christchurch. At the end of my visit I caught a cab from the city to the airport. Nothing unusual in that I hear you say. I caught a Gold Band taxi. I started using them a couple of years ago after I got ripped off by one of the blue bubble...
by Bruce Cotterill | Feb 18, 2016 | Leadership
Last week I spent some time with the new shareholders of a recently acquired medium sized business. Having owned the business for a few months, they now understand what they have, and some of the issues and opportunities they have inherited. Unlike many in a similar...
by Bruce Cotterill | Nov 2, 2015 | Leadership, People Management
Even before they won the 2015 Rugby World Cup final on the weekend, they were regarded as the most successful professional sports team in history. In the history of rugby union they have won 77% of test matches. However in the professional era they have won a...
by Bruce Cotterill | Sep 12, 2015 | Reflections
Europe’s refugee crisis has been one of the fastest moving stories I have ever seen. As is often the case with something moving that fast, there is little balance in the commentary. At one extreme is the humanitarian and aid industry, and their supporters, who are...
by Bruce Cotterill | Sep 10, 2015 | Leadership, People Management, Reflections
A few years ago I presented the keynote address at a major international conference being held in New Zealand’s North Island. Throughout the presentation there was a woman standing at the back of the large theatre that was already 600 people deep. Mid 40’s perhaps. ...
by Bruce Cotterill | Sep 5, 2015 | Reflections
I’m not a politician – and that will become apparent. But perhaps business people should handle this situation anyway. It’s time for cool heads and a measured response. I refer to the crisis in the Middle East and now Europe. For a long time we have talked...
Recent Comments